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Life on board ms Serenity

ms Serenity

Hotel Manager Gabriel Illes

We recently caught up with Gabriel Illes to find out more about him and his role on board the ms Serenity...

Q Where did your career start?
I started work in house-keeping on board the ms Excellence in 2007 and slowly progressed to Hotel Manager in 2011. I have worked for eight seasons, on several ships, but the majority of my time has been spent on the ms Serenity.

Q  What is the best thing about working on the ms Serenity?
The best thing about my job is that I know the ship very well having spent so much time on board. Sometimes I feel as though it is my home.! I also love meeting new people and visiting new places – it really is a dynamic job.

Q  How many staff work for you?
I have 32 staff working for me on the ms Serenity and they are a really nice mix of people from all over the world, not just from Europe! Having said that they can all understand and speak English!

Q  Do you have a favourite itinerary?
As I am from Slovakia I live just one hour from the capital city of Slovakia, Bratislava, so I prefer the Danube cruises as it means that my family can visit me at any time.

Q  Do you have a favourite destination?
That is definitely Budapest. I have visited thousands of times but each time I still find something new. I get drawn back again and again – It definitely should be on everyone’s wish list!


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Optional Excursions


Our Superb Range of Excursions

Enhance your holiday experience with a range of optional nd included excursions that allow you to discover the history of our ports of call, experience the tradition of local regions and explore further afield. They’re the perfect complement to your cruise itinerary, but they are subject to availability so we recommend you book early!

Click here to view our latest excursion booklet

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Looking for the perfect gift?



The River Cruise Line gift vouchers

From only £25

Anniversaries, weddings, birthdays or Christmas – a holiday voucher is a great gift to give someone, whatever the occasion.

Choose from £25, £50 and £100 and the recipient can use them towards any of our holidays, whether it’s a short break in the UK or a relaxing river cruise further afield.

Simply call our friendly Holiday Advisors on 01858 438 330 to buy and we will send your vouchers to you within 5 days.

Terms and conditions
Vouchers must be redeemed within 3 years of the issue date. Vouchers or unredeemed credit cannot be exchanged for cash. Only voucher credits of £25 or more of eligible to be used against future purchases. Vouchers are transferable.Vouchers can only be used against the purchase of holidays bookable through The River Cruise Line & Arena Tours Ltd.

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Ship > Electricity

For European cruises the cabin supply is 220v ac and a European plug adaptor will be required.

Ship > Are the cabins noisy?

Whichever cabin you are in you will be aware if the ship is in operation, this will be clearer the closer to the engine room. But for those of you who have travelled on a river cruise before, you will know that this is rarely an issue as the majority of your time aboard is spent in the lounge or dining room.

Ship > What are the cabins like?

Bed linen is provided and cabins are cleaned daily by the staff. Towels and soap are provided and replenished on request. Extra pillows may also be provided, please ask at reception. All cabins have safety deposit boxes and hairdryers are either available in the room or to hire from reception. Kettles cannot be used in the cabin, tea and coffee is available at the bar.

Ship > Bar and shop payments

On your arrival at the ship you will receive a cabin card, which depending on your ship, can be topped up at the beginning of the cruise or charged at the end of the cruise. Please use your card for all payments in the bar and shop. Payments can be made by Euros, credit or debit card.

Ship > What is the food like on board?

The food is home style fare which is prepared on board and aims to cater for the English palate. Breakfast will be buffet style with a selection of hot and cold dishes. Lunch and dinner are either a set menu with waiter service, or a buffet with a good selection of hot dishes; both are three courses. In addition, tea and coffee is served in the lounge.

General Information > Can I book optional excursions whilst on my holiday?

Yes, you can normally book optional excursions whilst away, please ask your Cruise Manager for assistance. However, as tours are subject to availability, we recommend booking before departure if at all possible. Excursions are normally a slightly higher price on board.

Travel > Overnight hotels or Cruise and Stay

If applicable, your hotel contact details are detailed on your joining instructions. You can leave these with your next of kin whilst you are away on holiday. Should you wish to make any queries before departure, please ensure to call our Holiday Advisors. Your room type (i.e.