General Information > What happens if I want to cancel an excursion?

If you wish to cancel an excursion before you travel you must notify us immediately and we will cancel your place and refund you the full cost (this option is not available if you are cancelling the whole holiday). Any excursions cancelled on board are non-refundable but you may be able to claim on your insurance.

General Information > When do I have to book the excursions?

These can be booked at any time from the time of booking up until when you are on board the ship. though these are subject to availability. Please be aware that if you are booking on board, the excursions will be slightly higher in price and you will not be able to take advantage of the special pre-book package price.

Ship > Do the ships sail at night?

The majority of our cruises ships berth in the afternoon and do not set sail again until the following morning, though this can be in the early hours of the morning. Some itineraries will require the ship to sail overnight, however, this is limited and as detailed in the relevant itineraries in our brochure.

Ship > How do we go about the day-to-day activities?

As well as the information you will receive with your travel documents, a day-to-day programme will be placed in your cabin each day and displayed on board. This will list the places you are due to visit and a timetable for that day including meal times. All our cruises are accompanied by a Cruise Director and a Cruise Manager to ensure the smooth running of the cruise and the wellbeing of our passengers.

Ship > Smoking

All ships are non-smoking. The use of electronic cigarettes is also prohibited. Smoking is only permitted within designated smoking areas.

Ship > What is the food like on board and what time is it served?

The food is home style fare which is prepared on board and caters for the English palate. Early risers and mid morning tea and coffee are available in the Lounge Bar. Breakfast is served buffet style with a selection of hot and cold dishes. Lunch on the mps Lady Anne is a buffet and on the mps Amsterdam and ms Serenity it is a set menu of hot dishes.

Ship > What is the entertainment like?

This will vary from day to day but includes activities such as bingo, quizzes, music, sing-a-longs and dancing – a selection to suit all tastes. Each ship has a Musical Entertainer on board.

Ship > Tipping

Tipping is entirely at your discretion and should reflect your satisfaction with the services you have received. At the end of your stay a ship questionnaire for the attention of the Captain will be left in your cabin for your comments, together with an envelope should you wish to tip the crew for the services provided.

Travel > What will the coach be like?

Our coaches are of executive standard with toilets and air conditioning. If you fly to the continent, coaches used on transfers may not have these facilities but they will be comfortable. On some occasions taxis or mini buses may be used for part of the journey.

General Information > Does the River Cruise Line offer a reward scheme?

Yes it does.

Loyalty Rewarded - The River Cruise Line Ambassador’s Club